Ways to get support
- Phone support – just pick up the phone for a chat about any computer problem. Nick is always happy to talk and will recommend a way to resolve the problem. Cost: Normally FREE
- Bronze support – a great option! As well as solving your current problem, NickWorks undertakes to deal with ALL your computer-related problems for a whole year. At any time you can ring for advice, get remote assistance, or (if things get really bad) bring the affected computer to the NickWorks workshop. Cost: £50 per annum payable by direct debit.
- Remote support – this is the quickest and cheapest way to fix things, and is used for all Bronze Support clients. Nick will ask you to install a small program which allows remote access to a desktop computer of laptop, and then take a look. Most problems can be dealt with using this method. Cost: Included in Bronze support package
- Workshop repair – for when your computer needs a full reinstall or a hardware repair, the NickWorks workshop is ready to do whatever is needed. To keep costs down, I would ask you to deliver and collect. Cost: Included in Bronze support package
- Serious laptop repair – if the screen is cracked, or the USB or charger ports are broken, I normally refer the repair to Inspiration Computers.
