{"id":83,"date":"2019-01-18T13:42:04","date_gmt":"2019-01-18T13:42:04","guid":{"rendered":"http:\/\/nicksites.net\/NickWorks\/?page_id=83"},"modified":"2024-03-11T12:03:50","modified_gmt":"2024-03-11T12:03:50","slug":"remote-support","status":"publish","type":"page","link":"http:\/\/nicksites.net\/NickWorks\/remote-support\/","title":{"rendered":"Remote Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"83\" class=\"elementor elementor-83\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd8c9a1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd8c9a1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-868529b\" data-id=\"868529b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c46454 elementor-widget elementor-widget-text-editor\" data-id=\"2c46454\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p>Remote support is a great way to get quick support to solve most problems on your desktop or laptop. Once the connection has been established, Nick can see your screen, move the mouse and type as if on your keyboard.\u00a0<\/p><p>Remote support is not suitable if:<\/p><ol><li>Your internet is not working.<\/li><li>Physical access is needed, for example to replace the disk, memory or DVD drive.<\/li><li>A large amount of work is needed, eg for a complete reinstall.<\/li><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7738db1\" data-id=\"7738db1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c8100b elementor-widget elementor-widget-text-editor\" data-id=\"8c8100b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p>Security<\/p><p>The remote connection is protected by a 9-digit password. No data is stored remotely and the connection can be enabled or disabled from your desktop at any time.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-03f9669 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"03f9669\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee6e8b1\" data-id=\"ee6e8b1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b65cb2 elementor-widget elementor-widget-text-editor\" data-id=\"7b65cb2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t\t<p><strong>Setting up the remote connection:<\/strong><\/p><ol><li><h3><strong>Click here to download the NickWorks Remote Agent\u00a0\u00a0     <a href=\"https:\/\/www.dwservice.net\/download\/dwagent_x86.exe\" target=\"_self\" class=\"emd_dl_red_darker\">Download the Agent<\/a>\r\n        <style type=\"text\/css\">\r\n    .emd_dl_red_darker {\r\n        -moz-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        -webkit-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #f24537), color-stop(1, #c62d1f) );\r\n        background:-moz-linear-gradient( center top, #f24537 5%, #c62d1f 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#f24537', endColorstr='#c62d1f');\r\n        background-color:#f24537;\r\n        -webkit-border-top-left-radius:0px;\r\n        -moz-border-radius-topleft:0px;\r\n        border-top-left-radius:0px;\r\n        -webkit-border-top-right-radius:0px;\r\n        -moz-border-radius-topright:0px;\r\n        border-top-right-radius:0px;\r\n        -webkit-border-bottom-right-radius:0px;\r\n        -moz-border-radius-bottomright:0px;\r\n        border-bottom-right-radius:0px;\r\n        -webkit-border-bottom-left-radius:0px;\r\n        -moz-border-radius-bottomleft:0px;\r\n        border-bottom-left-radius:0px;\r\n        text-indent:0;\r\n        border:1px solid #d02718;\r\n        display:inline-block;\r\n        color:#ffffff !important;\r\n        font-family:Georgia;\r\n        font-size:15px;\r\n        font-weight:bold;\r\n        font-style:normal;\r\n        height:41px;\r\n        line-height:41px;\r\n        width:175px;\r\n        text-decoration:none;\r\n        text-align:center;\r\n        text-shadow:1px 1px 0px #810e05;\r\n    }\r\n    .emd_dl_red_darker:hover {\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #c62d1f), color-stop(1, #f24537) );\r\n        background:-moz-linear-gradient( center top, #c62d1f 5%, #f24537 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#c62d1f', endColorstr='#f24537');\r\n        background-color:#c62d1f;\r\n    }.emd_dl_red_darker:active {\r\n        position:relative;\r\n        top:1px;\r\n    }\r\n    <\/style><\/strong><strong>    <a href=\"https:\/\/www.dwservice.net\/download\/dwagent_x86.dmg\" target=\"_self\" class=\"emd_dl_red_darker\">Download for Mac<\/a>\r\n        <style type=\"text\/css\">\r\n    .emd_dl_red_darker {\r\n        -moz-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        -webkit-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #f24537), color-stop(1, #c62d1f) );\r\n        background:-moz-linear-gradient( center top, #f24537 5%, #c62d1f 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#f24537', endColorstr='#c62d1f');\r\n        background-color:#f24537;\r\n        -webkit-border-top-left-radius:0px;\r\n        -moz-border-radius-topleft:0px;\r\n        border-top-left-radius:0px;\r\n        -webkit-border-top-right-radius:0px;\r\n        -moz-border-radius-topright:0px;\r\n        border-top-right-radius:0px;\r\n        -webkit-border-bottom-right-radius:0px;\r\n        -moz-border-radius-bottomright:0px;\r\n        border-bottom-right-radius:0px;\r\n        -webkit-border-bottom-left-radius:0px;\r\n        -moz-border-radius-bottomleft:0px;\r\n        border-bottom-left-radius:0px;\r\n        text-indent:0;\r\n        border:1px solid #d02718;\r\n        display:inline-block;\r\n        color:#ffffff !important;\r\n        font-family:Georgia;\r\n        font-size:15px;\r\n        font-weight:bold;\r\n        font-style:normal;\r\n        height:41px;\r\n        line-height:41px;\r\n        width:175px;\r\n        text-decoration:none;\r\n        text-align:center;\r\n        text-shadow:1px 1px 0px #810e05;\r\n    }\r\n    .emd_dl_red_darker:hover {\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #c62d1f), color-stop(1, #f24537) );\r\n        background:-moz-linear-gradient( center top, #c62d1f 5%, #f24537 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#c62d1f', endColorstr='#f24537');\r\n        background-color:#c62d1f;\r\n    }.emd_dl_red_darker:active {\r\n        position:relative;\r\n        top:1px;\r\n    }\r\n    <\/style><\/strong><\/h3><h3><strong>    <a href=\"http:\/\/nicksites.net\/NickWorks\/wp-content\/uploads\/2023\/05\/AnyViewerSetup_20230529.4702811.exe\" target=\"_self\" class=\"emd_dl_red_darker\">AnyViewer<\/a>\r\n        <style type=\"text\/css\">\r\n    .emd_dl_red_darker {\r\n        -moz-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        -webkit-box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        box-shadow:inset 0px 1px 0px 0px #f5978e;\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #f24537), color-stop(1, #c62d1f) );\r\n        background:-moz-linear-gradient( center top, #f24537 5%, #c62d1f 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#f24537', endColorstr='#c62d1f');\r\n        background-color:#f24537;\r\n        -webkit-border-top-left-radius:0px;\r\n        -moz-border-radius-topleft:0px;\r\n        border-top-left-radius:0px;\r\n        -webkit-border-top-right-radius:0px;\r\n        -moz-border-radius-topright:0px;\r\n        border-top-right-radius:0px;\r\n        -webkit-border-bottom-right-radius:0px;\r\n        -moz-border-radius-bottomright:0px;\r\n        border-bottom-right-radius:0px;\r\n        -webkit-border-bottom-left-radius:0px;\r\n        -moz-border-radius-bottomleft:0px;\r\n        border-bottom-left-radius:0px;\r\n        text-indent:0;\r\n        border:1px solid #d02718;\r\n        display:inline-block;\r\n        color:#ffffff !important;\r\n        font-family:Georgia;\r\n        font-size:15px;\r\n        font-weight:bold;\r\n        font-style:normal;\r\n        height:41px;\r\n        line-height:41px;\r\n        width:175px;\r\n        text-decoration:none;\r\n        text-align:center;\r\n        text-shadow:1px 1px 0px #810e05;\r\n    }\r\n    .emd_dl_red_darker:hover {\r\n        background:-webkit-gradient( linear, left top, left bottom, color-stop(0.05, #c62d1f), color-stop(1, #f24537) );\r\n        background:-moz-linear-gradient( center top, #c62d1f 5%, #f24537 100% );\r\n        filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#c62d1f', endColorstr='#f24537');\r\n        background-color:#c62d1f;\r\n    }.emd_dl_red_darker:active {\r\n        position:relative;\r\n        top:1px;\r\n    }\r\n    <\/style><\/strong><\/h3><\/li><li><h3><strong>Call Nick for instructions of how to install it, and to get the required code.<\/strong><\/h3><\/li><li>Detailed instructions: <a href=\"http:\/\/nicksites.net\/NickWorks\/wp-content\/uploads\/2019\/08\/How-to-set-up-the-remote-agent-to-allow-NickWorks-to-support-you-1.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/li><li>Disabling and enabling the Agent instructions: <a href=\"http:\/\/nicksites.net\/NickWorks\/wp-content\/uploads\/2022\/01\/REMOTE-CONTROL-FROM-NICKWORKS.pdf\" target=\"_blank\" rel=\"noopener\">Click here<\/a><\/li><\/ol><p><strong>Pricing:\u00a0<\/strong><\/p><p>Remote support is used as part of <a href=\"https:\/\/nicksites.net\/NickWorks\/bronze-service\/\"><span style=\"text-decoration: underline;\">NickWorks Bronze Service<\/span><\/a>. Please visit this page to get support.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Remote support is a great way to get quick support to solve most problems on your desktop or laptop. Once the connection has been established, Nick can see your screen, move the mouse and type as if on your keyboard.\u00a0 Remote support is not suitable if: Your internet is not working. Physical access is needed, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/pages\/83"}],"collection":[{"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/comments?post=83"}],"version-history":[{"count":68,"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/pages\/83\/revisions"}],"predecessor-version":[{"id":445,"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/pages\/83\/revisions\/445"}],"wp:attachment":[{"href":"http:\/\/nicksites.net\/NickWorks\/wp-json\/wp\/v2\/media?parent=83"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}